Products
Explore frequently asked questions about our products, services, and support.
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We can calibrate and service many of our competitor’s products, please contact our sales department with the product details to see if this is possible for your product.
Yes, all our instruments are supplied with a printed quick start guide with a PDF version of the user manual available to download from our website. We offer an optional pre-configuration service to set your instrument to the parameters required before it is delivered to you simplifying installation and set-up.
We offer training courses for our products. Please contact our sales department for details and costs.
Products manufactured by LTH Electronics Ltd are guaranteed against faulty workmanship and materials for a period of three years from the date of despatch, except for finished goods not of LTH manufacture, which are subject to a separate agreement.
All sensors made by LTH Electronics Ltd are thoroughly tested to their published specification before despatch. As LTH have no control over the conditions in which their sensors are used, no further guarantee is given, although any complaints concerning their operation will be carefully investigated.
Please contact our sales department with the serial number of your product. Our sales department will be able to check our records and confirm if the warranty has expired or not.
Yes we can, we offer an onsite service for planned maintenance, emergency support, installation, on-site commissioning, product training, trouble-shooting or calibration to traceable standards.
Alternatively the product can be returned to our service department at our factory in Luton.
Please contact your local LTH global partner to see if this is possible. Their details can be found on the Global partner’s page on our website. If there is not a global partner listed for your country, please contact our sales department to see how we can help you.
For UK customers we can normally get to site within 48 hours of the request. For non-UK customers please contact your LTH global partner or our sales department to see what we can do.