Customer Satisfaction Questionnaire

LTH Electronics Ltd are an ISO9001: 2008 registered company looking to improve
the service we offer to our customers. To help us improve the service we offer and
to meet customer expectations it would be greatly appreciated if you could spend
a few minutes filling in this customer satisfaction survey.

Please give your contact details:
Name:
Company:
Who do you regard as your main contact at LTH Electronics?
How do you rate our performance in the following areas?
ExcellentGoodAveragePoorVery poorN/A
The responsiveness of our service engineer
 Excellent Good Average Poor Very poor N/A
The punctuality of our service engineer
 Excellent Good Average Poor  Very poor N/A
The appearance of our service engineer
 Excellent Good Average Poor Very poor N/A
The quality of our engineer's work
 Excellent Good Average Poor Very poor N/A
Time taken to provide documentation from visit
 Excellent Good Average Poor Very poor N/A
Explanation of work carried out
 Excellent Good Average Poor Very poor N/A
Ease of contact by telephone
 Excellent Good Average Poor Very poor N/A
Telephone manner of our sales & service staff
 Excellent Good Average Poor Very poor N/A
Any further comments or information you require:
Do you have any suggestions on how we can improve the service we offer?