Customer Satisfaction Questionnaire

LTH Electronics Ltd are an ISO9001: 2008 registered company looking to improve
the service we offer to our customers. To help us improve the service we offer and
to meet customer expectations it would be greatly appreciated if you could
spend a few minutes filling in this customer satisfaction survey.

How do you rate the performance of LTH in the following areas? Please rate your satisfaction
level with each of the following statements.
ExcellentGoodAveragePoorVery poor
1. Range of available products
 Excellent Good Average Poor Very poor
2. Value for money of products
 Excellent Good Average Poor Very poor
3. The quality of LTH products
 Excellent Good Average Poor Very poor
4. Lead times
 Excellent Good Average Poor Very poor
5. Adherence to delivery dates
 Excellent Good Average Poor Very poor
6. Communication of changes in delivery dates
 Excellent Good Average Poor Very poor
7. Speed of response to your enquiry
 Excellent Good Average Poor Very poor
8. Technical knowledge of our staff
 Excellent Good Average Poor Very poor
9. Frequency of contact by LTH staff
 Excellent Good Average Poor Very poor
10. Telephone manner of our staff
 Excellent Good Average Poor Very poor
11. Ease of contact by telephone
 Excellent Good Average Poor Very poor
12. Speed to resolve invoice / payment queries
 Excellent Good Average Poor Very poor
13. Reliability and service of our courier company
 Excellent Good Average Poor Very poor
Are there any other types of measurement that you would like LTH to offer?
How can LTH Electronics improve your customer experience?
If you would like someone to contact you to respond to this survey, please give your contact details